Return policy
At NoolaLens , your satisfaction is our priority. If you are not completely satisfied with your purchase, you have 14 days after receiving your order to return your item.
1. RETURN CONDITIONS
🔹 The product must be unworn, undamaged and in its original packaging .
🔹 All included accessories must be returned.
🔹 Personalized or promotional items are neither returned nor exchanged .
🔹 Return costs are the responsibility of the customer .
2. RETURN PROCEDURE
1️⃣ Contact our customer service within 14 days of receiving your order, providing your order number and the reason for the return.
2️⃣ Receive our instructions for returning your product.
3️⃣ Ship the package to the address provided following the instructions sent by our team.
4️⃣ Receive your refund within 5 to 10 working days after validation of the return.
3. REFUND
✔️ Once the item is received and inspected, we will process the refund to your original payment method.
✔️ In case of defective product or error on our part, we will cover the return costs.
Need help? Contact our customer service, we will be happy to assist you! 💙